tasting room manager

Title: tasting room manager
Area: somerset west
Term: permanent
Experience: 3 - 5 yrs
Salary: industry related
Closing Date: 31 May 2021
Starting Date: July 2021
Reference Code: slvd-21-09
morgenster wine & olive estate is looking to recruit a dynamic, creative & wine passionate individual to join their skilled tasting room team. the goal of the appointment is to embrace the synergy and lead the team & the tasting experience to new heights. you will have experience in the day to day activities of a tasting room, wine passion/knowledge & practical ideas relating to revenue creation.

key responsibilities will include:-

wine & olive oil tastings
• delivering a remarkable guest experience & create brand ambassadors through exceptional hospitality & tasting room programming
• ensuring guests have a world-class tasting experience
• assisting / hosting private function tastings & vip tastings with clients
• staff training & overseeing of tastings

customers
• guest liaison: answering direct enquiries on emails & phone calls
• responsible for online orders following company guidelines
• developing & hosting tours on the estate (i.e - olive factory tour, heritage tour)
• signing up new members to the wine club
• relationship with national & international tour operators. booking groups for tastings & morgenster experience
• liaising and organising tastings with guest houses and neighbouring estates

sales
• meeting & exceeding targets
• responsible for tracking expense and sales budget
• implementing promotional offers
• visual merchandising
• tasting room incentives & maximising team effectiveness
• platter(s) stock management & budget
• monthly reporting to senior management on sales, operations & tasting room overall performance

operational
• responsible for daily operations & following company policies
• creating / implementing standard operating procedures
• coordinating & overseeing daily shifts
• implementing health & safety protocols
• opening & closing the tasting room
• direct sales pos
• cash and credit card reconciliation
• daily cash ups
• daily stock take and stock order
• staff wages
• staff rosters and staff management
• positively work with other departments such as marketing, production, etc
• weekends / holidays work required as well as flexibility in the evenings

managing tasting room staff
• providing direction & leadership to tasting room wine advisors. delegating responsibilities as required.
• communicating & enforcing company policies & procedures
• managing staff in a busy environment
• responsible for staff meetings, annual reviews, staff counselling, hiring & performance management
• responsible for employee safety
• respect and value the power of conversation/communication to bring people together, learn and solve problems
• value inclusion and work to create an environment where everyone feels welcomed and every voice is heard

please note that this position requires at least 3 years management experience within a wine hospitality environment. tertiary wine related qualifications will be advantageous.
full understanding of point of sale systems & technical computer skills (training on in house accounting system will be provided). own transport essential.
hospitality hours & weekends required.